Navigating the world of online pet supply stores can be tricky, and when it comes to Celery Pets, customer experiences appear to be quite varied. This article dives into a range of reviews to help you make an informed decision about this online retailer specializing in pet toys.
Mixed Customer Experiences with Celery Pets
Customer feedback for Celery Pets presents a stark contrast, with some reporting significant issues while others praise their service. A recurring theme among dissatisfied customers is the accusation of scam practices.
One reviewer recounts waiting a month for a toy, only to receive it broken. Upon contacting customer service, they were allegedly redirected to a different company offering only a partial refund. This customer expressed outrage, particularly given the pet-centric nature of the products, describing a mechanical ball toy that was unusable and caused distress to their cat. The experience led to a feeling of lost money and wasted time, culminating in a strong condemnation: “Shame on Celery Pets.”
Another customer shares a similar negative experience, stating they never received their order from Celery Pets and could not obtain any information regarding its whereabouts. This led to a direct warning to others: “BEWARE, DO NOT ORDER FROM THESE SCAMMERS!!!”
Further reinforcing the negative sentiment, another review labels Celery Pets as a SCAM and alleges the company sends broken items. This reviewer claims that complaints are met with initial responses but ultimately lead to silence, suggesting a dishonest business practice of accumulating small amounts of money from numerous dissatisfied customers.
A Positive Counterpoint: Responsive Customer Service
However, not all experiences are negative. One customer reported purchasing an interactive cat ball that arrived slightly faulty, with a cut in the silicone covering. Concerned about their cat potentially ingesting the silicone, they contacted customer service.
In contrast to the negative reports, this customer received an immediate reply and a commitment to send a replacement free of charge. The replacement toy arrived, and despite acknowledging potential shipping delays, the reviewer lauded the impeccable customer service. They also highlighted their cat’s enjoyment of the toy, both in its functioning and non-functioning states, ultimately describing it as a “great purchase.”
Conclusion: Proceed with Caution
The reviews for Celery Pets paint a picture of inconsistent experiences. While some customers have faced issues ranging from broken products and undelivered orders to unresponsive customer service, leading to scam accusations, others have reported positive resolutions and satisfactory customer service, particularly in handling faulty items. Potential customers should weigh these mixed reviews and perhaps proceed with caution, considering factors like payment methods and communication expectations before making a purchase from Celery Pets.
