At Warm Springs Pet Hospital, we believe in building lasting relationships with our clients based on trust and straightforwardness. Our philosophy centers around three core principles: transparency, simplicity, and value. We understand that entrusting us with your pet’s health is a significant decision, and we strive to make every aspect of our service clear, easy to understand, and fairly priced.
Transparency
We champion transparency in all our dealings, especially when it comes to pricing. We believe pet owners deserve to know what they are paying for without any surprises.
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Published Prices: You’ll find that the prices for many of our services are readily available on our website. We encourage you to compare them, not just to see our competitive rates, but to understand the value we offer. While we may not always be the absolute cheapest option, we are committed to providing above-average service at below-average fees. This commitment to open pricing helps you make informed decisions about your pet’s care.
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No Hidden Fees: One practice we strongly oppose is the addition of hidden fees. Terms like “waste disposal fee,” “blood collection fee,” “tech service fee,” or “operating room fee” have become commonplace in the veterinary industry. We find this practice to be deceptive and detrimental to building genuine trust. Imagine calling a clinic to inquire about the cost of a rabies vaccine, making an appointment based on that quote, and then being presented with a bill significantly higher than expected due to these add-on fees. At Warm Springs Pet Hospital, we eliminate these hidden charges to ensure the price you see is closer to the price you pay.
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Upfront Surgical Pricing: For surgeries and related procedures, transparency is paramount. We provide detailed authorization forms that clearly list the prices for the surgery itself and any associated options. Clients are required to review and sign these forms before entrusting their pet to our care. This ensures you are fully aware of all potential costs and gives your explicit consent before any service is performed or any fees are incurred. We believe in complete clarity and will never proceed with treatments or charges without your informed permission.
Simplicity
We believe that pet care should be straightforward and stress-free. That’s why we’ve designed our processes to be as simple and easy to navigate as possible.
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Streamlined Forms: We’ve simplified our paperwork to respect your time and reduce unnecessary complexity. All our hospital forms are concise, single-page documents, printed front and back. We believe lengthy, multi-page forms filled with legal jargon are needlessly complicated when you’re authorizing veterinary care for your pet. Signing a form for your beloved companion shouldn’t feel like navigating a car purchase contract. We have invested significant effort in streamlining our administrative processes to make your experience as smooth as possible.
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Easy-to-Understand Product Pricing: We offer simple, flat-rate pricing for preventative medications. All our flea, tick, and heartworm medications are priced the same for each product, regardless of your pet’s size. Similarly, our spay and neuter procedures are each offered at a single, transparent price, as clearly listed on our website. Many other veterinary practices utilize variable pricing based on your pet’s weight, which can complicate cost calculations. While there’s no inherent problem with weight-based pricing, we opt for simplicity and ease of understanding in our pricing structure.
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Honest Pricing Structure: We consciously avoid the common retail tactic of pricing items ending in 0.99 cents. While this practice is widespread across various industries and often goes unnoticed by customers, we consider it a subtle form of manipulation. Our most common prices, particularly those listed on our website, consistently end in either 0 or 5. All our other prices are also rounded to whole numbers, reflecting our commitment to honest and transparent pricing without resorting to psychological pricing strategies.
Value and Fees
At Warm Springs Pet Hospital, we are dedicated to providing exceptional value. We aim to be your trusted partner in pet care for the long haul, not just for a single visit.
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Commitment to Value: We firmly believe that the quality of care and the overall value you receive by choosing Warm Springs Pet Hospital will justify the expense. Our primary goal is to earn your lifelong loyalty, not to maximize profit from a single appointment. We are invested in the well-being of your pet and in building a strong, enduring relationship with you.
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Affordable Surgery Costs: We are committed to making high-quality surgical care accessible. The cost of most of our surgical procedures, particularly complex orthopedic surgeries, is typically around half the price of local specialty surgery centers. Our philosophy is to perform a higher volume of procedures at more accessible prices, rather than a smaller number at premium rates. This approach has allowed us to gain significant experience and expertise in procedures like Tibial Plateau Leveling Osteotomy (TPLO) and fracture repairs over the years, making us a leading hospital for these types of surgeries.
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Comprehensive Care, Transparent Fees: Many veterinary hospitals often add extra charges for routine services associated with standard procedures like spays and neuters in healthy pets. These may include fees for IV catheters, pre-surgical blood work, Elizabethan collars, and take-home pain medications. While we believe these services can be beneficial and are happy to discuss their advantages with you, we avoid making them mandatory add-ons. We recognize that each pet and pet owner is unique, and treatment plans should be tailored to individual needs and circumstances. By avoiding a dogmatic, mandatory approach to these ancillary services, we aim to prevent situations where pet owners might be deterred by inflated surgery costs, potentially leading to them foregoing necessary care. We believe that accessibility to essential veterinary services ultimately benefits the overall pet population.
