Since 1983, Kalihi Pet Center has been a cornerstone of the Honolulu pet community, a testament to enduring quality and exceptional customer care. Founded and managed by Randy Ogata, this local business has not only weathered the changing retail landscape, including the rise of big box pet stores, but has thrived by staying true to its core values. Originally located in Kalihi Shopping Center and now at City Square Shopping Center, Kalihi Pet Center has consistently proven that personalized service and community focus are timeless assets in the pet industry.
A Legacy of Pet Care in Kalihi
The pet industry has evolved dramatically over the decades. As Randy Ogata recalls, concerns about competing with larger chains were significant. “We were so worried we couldn’t compete price-wise,” Ogata admitted, reflecting on the initial anxieties. However, Kalihi Pet Center has not only competed but excelled, much to the delight of its loyal customer base. Customers often find that, surprisingly, the prices at Kalihi Pet Center are not just competitive, but frequently lower than those of major chain stores. This price competitiveness, combined with a deeply ingrained commitment to customer satisfaction, sets Kalihi Pet Center apart in the Honolulu pet supply market.
More Than Just Competitive Prices
What truly distinguishes Kalihi Pet Center is its dedication to being a full-service, locally owned and operated pet store. This local ownership provides significant advantages, allowing for a level of flexibility and customization rarely found in larger corporations. Kalihi Pet Center can readily accommodate customer requests for specific products not typically in stock, and they maintain careful control over the quality and variety of their inventory. Beyond the standard range of pet supplies for dogs and cats, Kalihi Pet Center boasts an impressive selection of animals, including rare and exotic birds, chinchillas, salamanders, guinea pigs, and, of course, puppies. For those looking to welcome a puppy into their family, Kalihi Pet Center offers a responsible approach. They often source puppies from clients or trusted veterinary clinics, ensuring each pup is health-checked, vaccinated, and dewormed by veterinarians before being introduced to their new families. This emphasis on health and responsible sourcing provides peace of mind for prospective pet owners.
Unparalleled Customer Service: The Heart of Kalihi Pet Center
While competitive pricing and a diverse inventory are significant draws, the true gem of Kalihi Pet Center is undeniably its exceptional customer service. Randy Ogata and his team go above and beyond to assist customers, regardless of where they purchased their pet products. “People buy a filter we don’t sell, bring it here and we’ll help them figure it out even if it’s not our brand,” Ogata explains. This willingness to help, even with products not purchased at their store, exemplifies their commitment to the pet owner community. This dedication extends beyond in-store assistance. Understanding the needs of their long-time patrons, Ogata personally delivers pet supplies to elderly customers who are unable to drive, ensuring their beloved pets are cared for. Ogata’s heartfelt reason for this extra mile service is simple and touching: “Because I no longer have a grandma and grandpa. They’re my grandma and grandpa.” This personal connection and genuine care are what transform a simple transaction into a valued relationship.
Community and Companionship
Over the years, Randy Ogata has witnessed generations of customers walk through the doors of Kalihi Pet Center. He fondly remembers a customer who returned after her 16-year-old dog, purchased from the store years prior, had passed away. She came back specifically to tell Ogata what a wonderful companion the dog had been. Such stories underscore the deep connections formed within the Kalihi Pet Center community. While times have changed since Ogata began volunteering at the store at the age of 14, the enduring loyalty of customers remains constant. Long-time customers, now with children of their own, continue to return to Kalihi Pet Center, a testament to the store’s lasting appeal and commitment to service. With a touch of humor and a sense of time passing, Ogata remarks, “I feel so old, because now their kids are coming.” This multigenerational patronage speaks volumes about the trust and rapport Kalihi Pet Center has cultivated within the Honolulu community.
For a pet store that combines competitive prices with unparalleled customer service and a genuine love for animals, look no further than Kalihi Pet Center. Visit them at City Square Shopping Center or explore their website to discover how they can help you care for your cherished pets.
KALIHI PET CENTER
Contact: 841-5234
Web: www.kalihipets.com
