Celery Pets has garnered mixed reactions from online shoppers, particularly concerning their range of pet toys. A look into customer experiences reveals a spectrum of satisfaction and significant disappointment. Many reviews highlight substantial issues that potential buyers should consider.
Mixed Customer Feedback: A Closer Look at Celery Pets
The Negative: Broken Toys, Long Waits, and Customer Service Issues
Numerous customers report receiving damaged or non-functional items. One customer waited a month for a mechanical ball toy only to find it broken upon arrival. Attempts to resolve this through customer service led to contact with a different company offering only a partial refund, followed by silence when the customer requested a full resolution. This left the customer with a useless toy and a disheartened pet.
Celery Pets review rating 1 star: broken mechanical ball toy and poor customer service experience
Adding to the negative experiences, several reviewers explicitly label Celery Pets as a scam. Reports of orders never arriving and a complete lack of communication from the company are recurring themes. Customers express frustration at the inability to obtain information or refunds for their missing purchases, warning others against ordering from Celery Pets.
Celery Pets customer review 1 star: order not received and scam warning
Further complaints detail the receipt of broken items followed by unsatisfactory customer service. After lodging complaints about faulty products, customers describe being met with initial responses that quickly turn into complete silence, leaving them with damaged goods and financial loss. This pattern suggests a disregard for customer satisfaction and ethical business practices.
1-star Celery Pets review: customer complaint about broken item and unresponsive support
A Glimmer of Hope: Positive Customer Service Experience
Despite the overwhelmingly negative feedback, there is an isolated positive review. One customer who received a slightly damaged interactive cat ball reported excellent customer service. Upon expressing concern about a cut in the toy’s silicone covering, they received an immediate response and a free replacement. This positive experience highlights the potential for good customer service but appears to be an exception rather than the norm.
Celery Pets review 5 stars: positive feedback on customer service and toy replacement for interactive cat ball
Conclusion: Proceed with Caution When Considering Celery Pets
In conclusion, the reviews for Celery Pets present a concerning picture. While a single positive experience regarding customer service exists, the overwhelming majority of feedback points to significant issues with product quality, order fulfillment, and customer support. Potential buyers should exercise extreme caution and consider these widespread negative reviews before making a purchase from Celery Pets. The risk of receiving broken items, experiencing long delays, or encountering unresponsive customer service appears to be substantial.
