Are you passionate about pets and dedicated to providing exceptional customer service? Hampden Family Pet Hospital in Englewood, CO, a proud member of the Thrive Pet Healthcare network, is seeking a friendly and skilled Client Service Representative (CSR) to join our devoted team. This is your chance to become an integral part of a community-focused hospital with the robust support of a national network, offering the perfect blend of local charm and extensive resources.
At Hampden Family Pet Hospital, we believe in nurturing talent and fostering growth. As a valued CSR, you will have access to unparalleled support, cutting-edge tools, and abundant resources to elevate your veterinary career. If you are looking for a role where you can make a real difference in the lives of pets and their owners, while developing professionally in a supportive environment, then look no further than our Hampden family pet hospital team.
Become a Vital Part of the Pet Care Journey
As a Client Service Representative at Hampden Family Pet Hospital, you will be more than just an employee; you’ll be a crucial advocate for pets and their families. Your role is pivotal in ensuring every pet receives comprehensive and compassionate care throughout their health journey. From greeting clients with a warm smile to managing communications and ensuring smooth administrative processes, your contributions will directly impact the positive experience of our clients and the well-being of their beloved animals. This role offers a dynamic experience, encompassing client interaction, administrative tasks, and being a supportive pillar within our Hampden family pet care team.
What You Bring to Our Team
We are looking for individuals who are passionate, skilled, and ready to contribute to our positive hospital environment. Here’s what we are seeking in our ideal Client Service Representative:
- Experience: While customer service experience is essential, a minimum of 2 years in veterinary medicine is highly advantageous, showcasing your understanding of our unique environment.
- Communication Skills: Excellent verbal and written communication skills are a must. You should be a team player, ready to collaborate and support your colleagues in a fast-paced setting.
- Multi-tasking Abilities: The ability to juggle multiple tasks efficiently and maintain composure under pressure is crucial in our dynamic environment.
- Flexibility: Availability to work rotating weekends and certain holidays is required to meet the needs of our clients and their pets.
- Empathy and Gold Standard Care: A genuine desire to practice empathetic, gold-standard veterinary medicine, always prioritizing the well-being of our patients.
- Positive Attitude: A “paw-sitive,” kind, and trustworthy demeanor, ensuring clear and compassionate communication with patients, team members, and clients alike.
- Growth Mindset: A proactive desire for continuous learning and professional advancement as a valued member of our team.
Your Role and Responsibilities
As a Client Service Representative, your responsibilities will be diverse and engaging, all aimed at providing exceptional service and support. Your key duties will include:
- Client Relationship Management: Building strong relationships with our clients by warmly greeting them and their pets. Assisting new clients with registration and providing clear communication about wait times.
- Education and Communication: Educating clients on basic pet care and hospital procedures, and skillfully answering non-medical inquiries to ensure they feel informed and supported.
- Communication Management: Maintaining exceptional client service standards by efficiently managing phone calls, taking detailed messages, and transferring calls as needed. Regularly monitoring emails and faxes to address client needs promptly.
- Appointment Scheduling: Scheduling various appointments, including in-office diagnostics, and effectively communicating with referring hospitals to obtain necessary patient records. Managing appointment reminders and rescheduling as required.
- Record Management: Maintaining accurate and up-to-date computer records for clients and patients, ensuring all patient information is verified upon arrival.
- Reception and Facility Maintenance: Keeping the front desk, reception area, waiting areas, and exam rooms organized, neat, and clean to provide a welcoming environment.
- Financial Transactions: Ensuring financial responsibilities are accurately managed, including reviewing service charges upon completion or discharge and reconciling the cash drawer with computer-generated reports.
- Team Support and Mentorship: Demonstrating a willingness to guide, mentor, and support fellow team members, fostering a collaborative and positive team environment.
Discover Hampden Family Pet Hospital
Hampden Family Pet Hospital is more than just a workplace; it’s a dedicated center for animal care in Englewood. We provide comprehensive primary and urgent care services for a wide range of pets, including dogs, cats, small mammals, and reptiles. Our commitment to excellence is highlighted by our AAHA accreditation and our on-site Canine Blood Heroes Blood Bank. We are proud to offer specialized services such as Acupuncture, Orthopedic Surgery, and Laparoscopic Surgery, making us a leading veterinary facility within the Hampden family pet community and beyond.
Benefits Designed for Your Well-being
Thrive Pet Healthcare is committed to the well-being of our team members, offering a comprehensive suite of benefits to support your emotional, physical, professional, and financial health. Beyond standard health and life insurance, and disability plans, we offer:
- Competitive Compensation: We offer competitive pay, recognizing your skills and experience.
- Retirement Savings: A 401(k) plan with employer matching to help secure your financial future.
- Mental Health Support: Access to mental health resources, including 24/7 support through Lyra Health.
- Paid Parental Leave: Generous paid parental leave to support you in your growing family.
- Purr-ental Leave: Unique “Purr-ental” leave when you welcome a new pet into your home.
- Family Care Benefits: Employer-sponsored childcare and elder care assistance.
- Family Forming Support: Personalized care and resources for every family-forming journey.
- Professional Development Funds: Discretionary funds and free Continuing Education (CE) courses to support your career growth.
- Pet Perks: Pet perks and significant veterinary service discounts for your own furry family members.
- Student Loan Assistance: Student loan management tools and assistance to help manage your financial obligations.
Thrive in Your Veterinary Career
We empower you to deliver your best care by removing barriers and providing bridges to success. At Thrive, your professional growth is a priority. We offer extensive training and free CE opportunities to ensure your career flourishes. Our unique locally rooted, nationally connected network allows you to build connections, access diverse opportunities, and find unwavering support throughout your career journey.
Your well-being is as important to us as the care you provide to pets. Thrive Pet Healthcare offers numerous avenues for career advancement. Enhance your expertise and gain valuable credentials through:
- ThriveU: Our extensive and diverse library of free continuing education courses.
- Leadership Workshops: Live, virtual interactive workshops designed to develop essential leadership skills.
- Hospital Management Program: A specialized program to teach you the fundamentals of running a successful pet hospital.
- Scholarships and Tuition Reimbursement: Opportunities for scholarships and tuition reimbursement to further your education.
- Nationwide Opportunities: The chance to explore diverse specialties, hospital types, and environments across our national network.
- Leadership Development: Leadership training to foster a thriving and long-lasting career in the veterinary profession.
Compensation is negotiable based on your credentials and experience, with an hourly rate starting between $17-19 per hour. The final offer will take into account a comprehensive range of factors, including your skills, qualifications, experience, and location.
About Thrive Pet Healthcare
Thrive Pet Healthcare, founded by veterinarians in Austin, has grown to include over 380 partner hospitals nationwide. Our mission is to shape the future of pet well-being through medical excellence, innovative technology, and a deeply connected community of veterinary professionals and partners.
We seamlessly integrate general practice, urgent care, specialty, and emergency services. Our locally rooted, nationally connected hospitals benefit from Thrive’s extensive resources while retaining their unique and valued identities.
We firmly believe that supporting our team members is fundamental to helping pets thrive at every stage of their lives. Join us and experience #WeThriveTogether – where you’ll find customizable professional development, a supportive work environment that respects work-life balance, and 24/7 mental health support.
At Thrive Pet Healthcare, we are dedicated to fostering a culture of inclusivity, where every voice is heard, respected, and valued. We are committed to building an environment nurtured by respectful curiosity, supporting, encouraging, and celebrating the diverse perspectives of our teams and the communities we proudly serve.
Join the Hampden family pet hospital team and become part of a community that truly thrives together. Apply today to start your rewarding career journey with us!
