Purchasing exotic pets is an exciting endeavor, and at our Exotic Pets Store, pets.edu.vn, we are committed to providing you with healthy animals and a transparent purchasing process. To ensure a smooth transaction and your complete satisfaction, it’s crucial to understand our terms and conditions of sale. Below is a detailed guide to our store policies, designed to help you make informed decisions.
Sales and Refunds: Understanding Our Policies
Final Sales and No Exchanges: Please note that all sales are final. We do not offer refunds or exchanges once a purchase is completed. This policy is clearly communicated throughout our store, on work orders, receipts, and our social media platforms. We encourage you to carefully consider your choices before finalizing your purchase.
Restocking Fee for Returns and Cancellations: In the event of a returned or canceled order, a 50% restocking fee will be applied. This covers the costs associated with processing returns and the potential impact on the animal’s well-being.
No Refunds on Live Animals: We stand by the health of our animals at the point of sale. However, we cannot offer refunds on live animals once they have left our store. This is to protect the health and safety of all our animals and prevent the spread of potential issues.
Deposits and Animal Availability: Placing a deposit through our website guarantees you an animal within 8 months, or potentially sooner. Many exotic animals are seasonal breeders, which may influence availability. Please be aware that all deposits are non-refundable. If you cancel your order or decide against receiving the animal, you will forfeit your deposit.
Live Arrival Guarantee: Ensuring Safe Shipping
We strive to ensure your new pet arrives safely and healthily. However, our live arrival guarantee is subject to certain conditions to account for factors outside of our direct control:
Carrier and Consignee Delays: We do not provide a live arrival guarantee for shipments delayed or mishandled by the carrier or if the consignee is unavailable for the first delivery attempt. It is crucial to be present to receive your shipment promptly.
Temperature Restrictions: Live arrival is not guaranteed for shipments traveling to or destined for areas experiencing extreme temperatures, specifically below 40°F (4°C) or above 89°F (32°C). Shipping during these conditions poses significant risks to animal welfare.
Amphibian Shipments: Due to their delicate nature, we do not offer a live arrival guarantee on amphibians at any time.
Signature Waived Shipments: The live arrival guarantee is voided if the signature requirement for delivery is waived. Ensuring someone is available to sign for the delivery helps to minimize transit time and potential issues.
Export Orders: Live arrival guarantees do not apply to export orders being shipped outside of the United States due to the complexities of international shipping and regulations.
Claims and Returns: Reporting Issues
24-Hour Claim Window: Any claims regarding unacceptable animals or merchandise must be reported within 24 hours of arrival at the destination or airport. Please call us to report your claim. If calling outside of business hours or on weekends, leave a detailed message including your name, phone number, the exact problem, and the species and number of animals involved.
Required Claim Documentation: All claims must be supported by a digital photograph showing the animals, our shipping label, invoice, or airway bill. Email photos to [email protected] or send them via postal service within 24 hours of receiving your order.
General Terms and Conditions
Price Changes: Please be aware that prices are subject to change without prior notice. We recommend confirming prices at the time of purchase.
Legal and Collection Expenses: The purchaser agrees to cover all expenses, including legal fees, court costs, and attorney fees incurred by the seller in the process of collecting invoiced amounts or resolving conflicts. Overdue amounts (beyond 60 days) will accrue a 2% monthly service charge.
No Minimum Order: We accommodate orders of all sizes. There is no minimum order requirement at our exotic pets store.
Parasite and Pest Disclaimer: We do not guarantee that animals or animal merchandise are free of parasites or pests. Quarantine and veterinary checks are recommended upon receipt.
Animal Sexing: We offer animal sexing as a service, but it may incur additional fees based on the specific requirements. While we make our best effort to accurately sex animals, it is not guaranteed.
Inactive Accounts: Accounts with no transaction activity for 90 days will be considered inactive. Inactive accounts will forfeit any agreed credits.
Legally Binding Contract: Placing an order constitutes a legally binding contract. By ordering, you acknowledge that you have read, fully understood, and agreed to our terms of sale. You also agree to pay all associated expenses, including legal fees, in the event of a breach of these terms. We are not liable for customers who disregard our terms of sale. All sales are final.
Payment Methods: For your convenience, we accept Visa, Mastercard, and American Express, as well as bank transfers.
Buyer Responsibility and Legal Compliance
State and Local Regulations: It is the buyer’s responsibility to be fully aware of and comply with all laws and regulations regarding the ownership of specific animals in their state and locality. Certain exotic animals may require USDA permits or other state or federal permits. Some animals may be prohibited in certain areas. Always verify local and state regulations before purchasing. Contact your local and state wildlife departments to ascertain if the animal is permitted, requires permits, or has specific facility requirements.
Veterinary Care: Before acquiring an exotic animal, ensure that there is a veterinarian in your area who is qualified to treat that species. Locate the nearest exotic animal veterinarian in advance of your purchase.
Find out more about permits at U.S. Fish & Wildlife Service
Michigan Shipments: Shipments to Michigan require a health certificate, which can be purchased for a fee of $38.00 Purchase Health Certificate Now.
By understanding and adhering to these policies, you can ensure a positive experience at our exotic pets store. We are dedicated to helping you find the perfect exotic pet while maintaining the highest standards of animal welfare and customer service.
