Peter Pan Bus Lines has been a trusted transportation provider for over 90 years, committed to offering a safe and comfortable travel experience. Understanding the terms and conditions is crucial for a smooth journey. This guide provides a comprehensive overview of Peter Pan Bus Lines’ policies, focusing on Peter Pan Bus Reservations, ticketing, fares, baggage, and other essential travel information. By using Peter Pan Bus Lines’ services, you agree to the terms and conditions outlined below.
Understanding Your Peter Pan Bus Tickets
Tickets purchased from Peter Pan Bus Lines are non-refundable and non-transferable. Each ticket is valid exclusively for the date and time specified at the time of purchase. It’s important to note that reservations are generally not accepted unless explicitly stated otherwise. Peter Pan Bus Lines is not responsible for lost or stolen tickets, so please keep your ticket secure. Reselling tickets without authorization is strictly prohibited and may result in prosecution.
Fares and Fees Explained
Fares are valid only for the scheduled date and time you select during your peter pan bus reservations process. Discounted fares often come with restrictions on dates, times, and schedules. Be aware that fares may be subject to additional charges, including taxes and other carrier fees.
If you need to change your travel plans for non-refundable or advance purchase tickets, you can reschedule your departure date and time as far in advance as possible. However, this will incur a fee, plus any difference in ticket price if the new ticket is more expensive. You can make these changes conveniently through the Peter Pan Bus App or on their website at www.peterpanbus.com. Remember, tickets must be exchanged before the scheduled departure time. If you miss your departure, you will need to purchase a new ticket for your intended travel. Fares are subject to change, and peak travel periods or holidays may have blackout dates. All fares are payable in U.S. dollars unless otherwise specified. The original ticket remains non-refundable even with changes, and reissue fees will apply. Check the Peter Pan Bus Lines website for detailed fee information.
Refundable Fare Option
For added flexibility, Peter Pan Bus Lines offers refundable fares for an extra fee. This option allows for refunds on unused tickets purchased before departure. If you have a round-trip ticket and only use one way, the unused portion is refundable if you’ve paid the refundable fare fee. To request a refund, you must submit a written request to Peter Pan’s Customer Care online at www.peterpanbus.com/request at least two hours before your scheduled departure. Only tickets explicitly purchased as refundable fares are eligible for refunds. The refund will cover the fare amount only, excluding the refundable fare fee and other ticketing fees. Refunds are typically processed within 5-7 business days to the original payment method.
Ticketing and Boarding Procedures
When boarding your Peter Pan bus, you must present your ticket, which includes a barcode or QR code. This can be shown on an electronic device or as a printed ticket (single-sided printout). Additionally, you will need to provide a valid photo ID that matches the name on your ticket.
If you purchased your ticket in person at a ticket counter, you will receive a paper ticket to present to the driver upon boarding.
Special Fares and Availability
Special fares offered by Peter Pan Bus Lines are subject to availability. If a quoted special fare is no longer available when you finalize your peter pan bus reservations, the current applicable price will be presented as an option for your consideration.
Essential Travel Information
Please be aware that departure dates and times are subject to change. Peter Pan Bus Lines is not responsible for delays in connections caused by factors beyond their reasonable control. These factors can include breakdowns, equipment failure, accidents, and road, traffic, or weather conditions. The company disclaims liability for any loss, damage, delay, or expense arising from such conditions.
Seating is on a first-come, first-served basis, and accommodations for senior passengers or passengers with disabilities are made without discrimination. It is recommended that customers arrive at their departure gate at least 15 minutes before the scheduled departure time. Buses will depart on time, and Peter Pan Bus Lines is not responsible for passengers who arrive late.
Baggage and Personal Belongings Policy
Peter Pan Bus Lines is not responsible for lost or stolen baggage or personal belongings. Passengers are expected to keep their personal items, especially valuables like cell phones, tablets, and laptops, in their possession throughout their journey. The carrier is not liable for any lost, stolen, or damaged personal belongings. All baggage must be claimed promptly upon arrival at your destination terminal. It is advisable to avoid bringing valuable items on the bus.
Peter Pan Bus Lines does not check bags and assumes no liability for baggage, its contents, or personal belongings. They are also not responsible for items left on the bus after passengers disembark. Passengers are responsible for managing their own personal property and baggage. Peter Pan Bus Lines is not liable for injuries caused by shifting baggage during transit. Personal property or baggage will only be transported if the owner has purchased a ticket and is traveling on the same bus.
Peter Pan Bus Lines’ maximum liability for loss or damage to luggage is limited to US $250 per passenger and is only applicable in cases of negligence on the part of Peter Pan Bus Lines.
For passengers connecting to other carriers outside of Peter Pan’s service network, or checking baggage across multiple carriers, Peter Pan Bus Lines, as the ticket issuing carrier, does not assume responsibility for transportation over other carriers’ lines, except as legally required or agreed upon between carriers.
Prohibited Items in Baggage
Certain items are prohibited in both carry-on and checked baggage:
- Acids
- Alcoholic beverages or liquor (including beer, ale, and wine)
- Ammunition
- Animals, pets (except service animals under specific conditions)
- Items exceeding baggage size limitations
- Backpacks, baggage, or items with protruding articles
- Batteries containing liquid acids
- Combustible liquids
- Corpses or ashes of cremated corpses
- Cylinders containing compressed gases
- Explosives
- Flammable films
- Firearms of all types
- Fireworks
- Flammable items
- Furniture
- Gases
- Hazardous (dangerous) articles
- Live fish, poultry, reptiles
- Strike-anywhere matches
- Materials with disagreeable odors
- Merchandise for resale (except sample baggage)
- Phonograph records
- Poisons
- Radioactive materials
- Television sets
- Weapons (including toy and replica weapons)
Additionally, the following items are prohibited from baggage stored in the bus baggage compartments and should only be kept in carry-on baggage:
- Jewelry
- Laptop computers
- Money
- Passports
- Perishable items, including foodstuffs
- Prescription medication (doctor prescribed) – must be kept in passenger possession
- Service animals assisting a passenger with a disability are permitted onboard.
Lost and Found Policy
Peter Pan Bus Lines is not responsible for personal property left behind on the bus, in terminals, or charter stays. If an item is found, Peter Pan Bus Lines will ship it to the registered passenger at their expense upon request. Shipping charges will be billed to a valid credit card provided by the passenger. Unclaimed items are held for a maximum of 14 days before being disposed of or donated to a local charity at Peter Pan Bus Lines’ discretion. The maximum liability for lost or damaged luggage remains US $250 per passenger, applicable only due to Peter Pan Bus Lines’ negligence.
Traveling with Children
Children aged 15 and under must be accompanied by a parent, legal guardian, or another passenger who is at least 16 years old on the same bus. Any traveler occupying a seat, regardless of age, must pay the applicable adult fare. Travelers aged 16 and above are considered adults for travel purposes. One child under two (2) years of age may travel without a ticket but must be held on the adult’s lap for safety. If traveling with more than one child under two, a ticket must be purchased for the additional child, who should be safely secured in a seat.
Customers Traveling with Wheeled Mobility Devices
Passengers who intend to travel with a wheeled mobility device are encouraged to book their peter pan bus reservations as far in advance as possible. This is important due to limited seating capacity for all passengers, the involvement of multiple carriers on some routes, and reservation-only schedules. Each bus can accommodate a maximum of two passengers traveling in wheeled mobility devices. For questions or concerns regarding travel with a wheeled mobility device, contact Peter Pan Customer Service at 413-523-7100.
Pet Policy for Bus Travel
Peter Pan Bus Lines allows passengers to bring a small dog or cat (no other pets) onboard their buses, provided the pet is in a pet carrier. The combined weight of the pet and carrier must not exceed 25 pounds. The carrier can be hard or soft-sided but must be leak-proof and well-ventilated, with maximum dimensions of 19” long x 14” wide x 10.5” high. The pet must be able to stand, turn around, and lie down naturally inside the carrier.
Pets must remain inside their carriers for the entire trip, and the carrier must be placed on the floor under the seat. The pet must be at least eight weeks old, odorless, harmless, non-disruptive, and require no attention during travel. A pet carrier counts as one piece of carry-on baggage. Peter Pan Bus Lines reserves the right to refuse any pet or remove any pet that violates their policy. Passengers requiring service animals must request permission and ensure the animal meets Peter Pan Bus Lines’ pet policy.
Peter Pan Bus Lines reserves the right to change a passenger’s schedule traveling with a pet if any passenger or driver experiences allergic symptoms that could affect their health or the driver’s ability to operate the bus safely.
Service Animals Policy
Service animals, defined as dogs individually trained to perform tasks for individuals with disabilities, are permitted on Peter Pan buses at no additional charge. The service animal must be under the owner’s control at all times and must not pose a direct threat to the health or safety of others, as determined by Peter Pan Bus Lines. Peter Pan Bus Lines reserves the right to modify the schedule of a passenger traveling with a service animal or pet due to allergic reactions of other passengers or the driver.
Other Support or Therapy Animals
Emotional Support Animals or Comfort Animals are not classified as service animals under the ADA. While they may offer therapeutic benefits, they do not have specific training to assist people with disabilities. Peter Pan Bus Lines’ pet policy applies to these support animals.
Limitation of Liability
Peter Pan Bus Lines is responsible only for transportation on its own lines and according to applicable tariffs and limitations. They are not responsible for the actions or omissions of others, including interline partners, except as legally mandated. Peter Pan Bus Lines is not liable for consequential or incidental damages for loss, damage, or delay, including weather-related delays. The maximum liability for luggage loss or damage remains US $250 per passenger, limited to cases of negligence by Peter Pan Bus Lines.
Prohibited Activities Onboard
Smoking of any kind, including tobacco products, drugs, and alcohol, is strictly prohibited on Peter Pan buses. This includes electronic cigarettes, vapes, marijuana, and smokeless cigarettes. Passengers are not allowed to bring alcoholic beverages or drugs of any nature onto the bus.
Refusal of Transport
Peter Pan Bus Lines reserves the right to refuse to transport a passenger or remove a passenger from the bus at any point for reasons of health, security, disorderly, offensive, abusive, illegal, or violent conduct, or if a passenger interferes with the driver’s duties or other passengers.
Disease Transmission and Liability Waiver
COVID-19 and other infectious diseases are highly contagious. By using Peter Pan Bus Lines’ services, passengers acknowledge and accept the risk of exposure to and contraction of such diseases. Peter Pan Bus Lines has implemented safety precautions and protocols, including sanitization and contactless procedures, but cannot guarantee prevention of disease transmission. Passengers assume the risk of using Peter Pan Bus Lines’ services and release Peter Pan Bus Lines from liability for illness, injury, or losses related to disease transmission.
Assumption of Risk and Waiver of Lawsuit/Liability
By choosing to use Peter Pan Bus Lines’ services, passengers acknowledge they have read and understood the warnings regarding COVID-19 and other infectious diseases and voluntarily assume the risks. Passengers waive their right to sue Peter Pan Bus Lines and its affiliates for any claims, including illness, injury, death, loss of property, or any other loss, including claims of negligence. Purchasing a ticket and using Peter Pan Bus Lines services signifies agreement to these terms and conditions. Peter Pan Bus Lines is not responsible for unauthorized data access due to hacking but will provide timely notification in case of a security breach.
Choice of Law
The laws of the Commonwealth of Massachusetts govern the contract between Peter Pan Bus Lines and its passengers. By purchasing a ticket electronically, passengers certify they have read, understood, and agree to the terms and conditions, including the risk assumption and liability waiver.
Terms and Conditions of Use, Privacy Policy and Legal Notices
Use of the Peter Pan Bus Lines website signifies agreement to their Terms and Conditions of Use. Peter Pan Bus Lines reserves the right to update these terms at any time, and continued website use implies acceptance of changes. The website content is copyrighted and protected under U.S. and foreign laws. Unauthorized use of the website is a breach of terms and may violate copyright, trademark, and other laws.
The website is provided for individual and business use, granting a limited license to access the site for travel arrangements. Website materials are protected by copyright and trademark law, and users do not acquire ownership rights to the content. PPBL disclaims warranties regarding the accuracy, reliability, or timeliness of website content and is not liable for damages resulting from website use or misuse. Users agree not to use the website for unlawful purposes and indemnify PPBL against claims arising from website use.
Customers with Disabilities: Commitment and Assistance
Peter Pan Bus Lines is committed to serving customers with disabilities in accordance with ADA obligations. Passengers with disabilities are encouraged to contact Peter Pan Bus Lines with questions or for assistance. For electronic ticket purchase difficulties due to disability, Customer Service is available at (413)-523-7100 or via email at the provided address.
Complete Agreement
These Terms and Conditions constitute the entire agreement between passengers and Peter Pan Bus Lines regarding website use and services, subject to updates and policy changes published by Peter Pan Bus Lines. Use of the Peter Pan Bus Lines website is also subject to posted disclaimers and policies.
Privacy Policy Scope
Peter Pan Bus Lines’ Privacy Policy informs users about the collection, use, and disclosure of information received from website users. By using the website, users agree to information collection and use as described in the policy. Peter Pan Bus Lines may disclose user information to comply with legal obligations or to its agents under confidentiality agreements.
Information Collection, Use, and Sharing
Peter Pan Bus Lines collects personally identifiable information provided by users for travel service provision. This may include name, address, phone number, email, and other necessary details. Audio/video content on the website is for marketing purposes only and may not be duplicated.
Security Measures
Peter Pan Bus Lines takes precautions to protect user information both online and offline, including encryption for sensitive data transmitted online and secure storage environments for offline data. Access to personally identifiable information is restricted to authorized employees.
Peter Pan Bus Lines is committed to user privacy and strives to comply with all privacy laws. Technical information about website visits is collected for statistical purposes to improve website accessibility and is not shared with third parties. For detailed data security and privacy policy information, refer to peterpanbus.com/legal-notices/.
Need More Information or Assistance?
For further information or help, visit the Information Center at https://peterpanbus.com/travel-info/ or Customer Service at https://peterpanbus.com/help/. For the complete Legal Notices, Terms and Conditions of Use, and Privacy Policy, please visit https://peterpanbus.com/legal-notices/.
