At Mau Pets, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that clear and straightforward policies regarding shipping, returns, and warranties are crucial for your peace of mind. This document outlines our policies to ensure a transparent and positive experience with Mau Pets products.
Free Shipping within the Contiguous USA
We are pleased to offer FREE shipping on all orders within the contiguous United States. This allows our US customers to receive their Mau Pets products without any additional shipping costs.
45-Day Risk-Free Trial and Hassle-Free Returns
We stand behind the quality of our Mau Pets products. That’s why we offer a 45-Day Risk-Free Trial. If, for any reason, you are not completely satisfied with your purchase, we want to make the return process as easy as possible.
To initiate a return, please contact us through our contact form within 45 days of receiving your order. Describe the issue and, if applicable, include photos to help us understand your concern. Our team will work with you to find a solution.
If a return is necessary, we will provide you with a prepaid return label. Simply repack the item in its original packaging, affix the label, and drop it off at your nearest FedEx or USPS location. Once we receive the returned product, we will inspect it and process a full refund. Please allow 3-5 business days for the inspection and processing of your refund.
Please note that returns are generally not accepted after 45 days from the delivery date, unless an extension has been granted. We reserve the right to refuse a refund if the return does not meet our policy guidelines, and any damage to the product upon return may result in repair costs being deducted from the refund.
1-Year Comprehensive Warranty on Mau Pets Products
All Mau Pets products are backed by a 1-Year Warranty against functional defects. If you discover any manufacturing flaws within one year of receiving your product, please contact us. We may require proof of the defect in the form of photos or videos to assess the issue.
Our warranty covers functional defects but does not cover normal wear and tear. The resolution method, which may not always be a full replacement, will be determined at Mau Pets’ discretion. We are committed to working with you to resolve any warranty issues promptly and fairly.
International Shipping and Returns Information
For our international customers, shipping costs will be calculated at checkout. If you are unable to calculate shipping at checkout, please contact our support team at [email protected] for assistance.
Please be aware that international buyers are responsible for all import taxes, duties, and the full cost of shipping for returns. Mau Pets is not responsible for any tariffs, import duties, or fees incurred during international shipping.
Contact Us
We are committed to providing excellent customer service. For any questions or concerns regarding shipping, returns, or warranties, please do not hesitate to reach out to us via our contact form or email us at [email protected]. We will do our best to respond to your inquiries as quickly as possible and ensure your experience with Mau Pets is exceptional.
