Peter Pan Bus Lines has been a trusted transportation provider for over ninety years, dedicated to offering a safe and reliable travel experience. Understanding the terms and conditions associated with your journey is crucial for a smooth and hassle-free trip. This guide breaks down the key policies you need to know before traveling with Peter Pan Bus Lines.
Understanding Your Ticket and Fares
Ticket Validity and Non-Refundable Policy
Peter Pan Bus Lines tickets are valid strictly for the date and time specified at the time of purchase. It’s important to note that tickets are non-refundable and non-transferable, ensuring the security and integrity of your booking. Reselling tickets without authorization is prohibited. While reservations are generally not required unless explicitly stated, your ticket guarantees your seat for the chosen schedule. Remember, Peter Pan Bus Lines is not responsible for lost or stolen tickets, so keep them secure.
Fare Flexibility and Fees
Fares are date and time-specific, and discount fares often come with restrictions. Be aware that fares may include additional taxes and fees. While tickets are generally non-refundable, Peter Pan Bus Lines offers some flexibility for changes. You can reschedule your departure date and time in advance of your original travel time, often incurring a fee plus any difference in ticket price. Changes can be conveniently made via the Peter Pan Bus App or their website. However, tickets not exchanged before the scheduled departure become invalid, and a new ticket must be purchased for future travel. Fares are subject to change, and peak travel periods or holidays may have blackout dates. Payments are accepted in U.S. dollars. Even with changes, the original ticket remains non-refundable, and reissue fees apply.
Refundable Fare Option
For added peace of mind, Peter Pan Bus Lines offers a refundable fare option for an extra fee. This option applies only to unused tickets purchased before departure. If you have a round-trip ticket and only use one leg, the unused portion can be refunded if you opted for the refundable fare. Refund requests must be submitted in writing through the Peter Pan Customer Care online portal at least two hours before your scheduled departure. Only tickets explicitly purchased as refundable are eligible for refunds. The refund only covers the fare itself, excluding the refundable fare fee and other ticketing charges. Refunds are typically processed within 5-7 business days back to your original payment method.
Ticketing and Boarding Procedures
Essential Boarding Documents
To board your Peter Pan Bus, you must present a valid ticket along with a government-issued photo ID that matches the name on the ticket. Tickets can be presented in printed format (single-sided print) or digitally on an electronic device, ensuring the barcode or QR code is clearly visible.
Paper Tickets at Ticket Counters
Passengers purchasing tickets in person at a Peter Pan Bus Lines ticket counter will receive a paper ticket. This paper ticket must be presented to the driver when boarding the bus.
Special Fare Conditions
Special fares are offered subject to availability and may not always be guaranteed at the time of final booking. If a quoted special fare is no longer available, the current applicable price will be presented as an alternative option.
Travel Guidelines and Responsibilities
Schedule Changes and Delays
While Peter Pan Bus Lines strives to maintain schedules, departure dates and times are subject to change. The carrier is not liable for delays caused by unforeseen circumstances beyond their control, such as breakdowns, equipment failures, accidents, or road, traffic, and weather conditions. Peter Pan Bus Lines explicitly disclaims responsibility for any losses, damages, delays, or expenses arising from such situations. Seating is on a first-come, first-served basis for all passengers, including seniors and passengers with disabilities, without discrimination. Passengers are advised to arrive at their departure gate at least 15 minutes before the scheduled departure time, as buses depart promptly, and Peter Pan Bus Lines is not responsible for late passengers.
Baggage and Personal Belongings Policy
Liability for Baggage
Peter Pan Bus Lines is not responsible for lost, stolen, or damaged baggage or personal belongings. They do not offer a baggage check service. Passengers are expected to keep their personal items, especially valuables like electronics and medications, in their possession at all times during travel. All baggage must be claimed immediately upon arrival at your destination. It is advisable not to bring valuable items on the bus.
Maximum Liability and Prohibited Items
Peter Pan Bus Lines’ maximum liability for loss or damage to luggage is limited to US $250 per passenger and is only applicable in cases of proven negligence on their part. Certain items are strictly prohibited in both carry-on and checked baggage, including hazardous materials, flammable items, weapons, and alcoholic beverages. Additionally, valuables like jewelry, laptops, money, and perishable items should only be carried in carry-on baggage and not stored in the bus baggage compartment. Service animals are permitted onboard under specific conditions.
Lost and Found Policy
Peter Pan Bus Lines is not responsible for personal items left behind on the bus or in terminals. However, if an item is found, they will ship it to the registered passenger at the passenger’s expense upon request. Unclaimed items are held for a maximum of 14 days before being disposed of or donated to charity at Peter Pan Bus Lines’ discretion. The maximum liability for lost luggage remains US $250 per passenger, applicable only in cases of negligence by Peter Pan Bus Lines.
Traveling with Children
Children aged 15 and under must be accompanied by a parent, legal guardian, or another passenger at least 16 years old. Any traveler occupying a seat, regardless of age, must pay the applicable adult fare. One child under two years old can travel on an adult’s lap without a ticket. For additional children under two, a ticket must be purchased, and they should be secured in a seat.
Customers with Wheeled Mobility Devices
Passengers who use wheeled mobility devices are encouraged to book their travel as far in advance as possible due to limited seating and bus capacity. Each bus can typically accommodate a maximum of two passengers using wheeled mobility devices. Contact Peter Pan Customer Service for any specific questions or concerns regarding accessible travel.
Pet Policy
Peter Pan Bus Lines allows small dogs or cats onboard, provided they are in a pet carrier. The combined weight of the pet and carrier cannot exceed 25 pounds. Carriers must be leak-proof, well-ventilated, and meet specific size restrictions. Pets must remain inside the carrier throughout the journey, placed under the seat, and be at least eight weeks old, odorless, harmless, and non-disruptive. The pet carrier counts as one piece of carry-on baggage. Peter Pan Bus Lines reserves the right to refuse any pet or remove a pet that violates their policy.
Service Animals
Service animals, specifically trained dogs assisting individuals with disabilities, are permitted on board at no extra charge. Service animals must be under the owner’s control and not pose a threat to others. Peter Pan Bus Lines reserves the right to modify schedules if a passenger or driver has allergic reactions to a service animal or pet that could affect their health or safety.
Support or Therapy Animals
Emotional support or therapy animals are not classified as service animals under ADA guidelines. Peter Pan Bus Lines’ pet policy applies to these animals.
Limitation of Liability
Peter Pan Bus Lines’ responsibility is limited to transportation on its own routes and does not extend to the actions of other entities, including interline partners, except as legally mandated. They are not liable for consequential or incidental damages, including those caused by weather delays. The maximum liability for luggage loss or damage remains US $250 per passenger due to negligence on the part of Peter Pan Bus Lines.
Prohibited Conduct
Smoking, including e-cigarettes and vaping, alcohol consumption, and drug use are strictly prohibited on Peter Pan buses. Passengers are not allowed to bring alcoholic beverages or illegal substances on board.
Refusal of Transport
Peter Pan Bus Lines reserves the right to refuse transport or remove passengers who pose a health or security risk, exhibit disorderly, offensive, abusive, or illegal conduct, or interfere with the driver’s duties or other passengers.
Health and Safety – COVID-19 and Disease Transmission
Given the ongoing concerns about COVID-19 and other contagious diseases, Peter Pan Bus Lines emphasizes that they cannot guarantee complete protection from exposure. By choosing to travel with Peter Pan Bus Lines, passengers acknowledge and accept the potential risks of exposure to infectious diseases. Peter Pan Bus Lines has implemented enhanced safety measures, including sanitization and contactless ticketing and boarding procedures, and passengers are expected to comply with all safety policies.
Assumption of Risk and Waiver of Liability
Passengers acknowledge that they have read and understood the warnings regarding COVID-19 and other infectious diseases and voluntarily assume the risk of contracting such illnesses by using Peter Pan Bus Lines’ services. By purchasing a ticket and traveling with Peter Pan Bus Lines, passengers agree to waive their right to bring legal action against Peter Pan Bus Lines for any illness, injury, loss, or damage, including claims of negligence, to the extent permitted by law.
Choice of Law
The terms and conditions are governed by the laws of the Commonwealth of Massachusetts.
By purchasing a ticket and using Peter Pan Bus Lines’ services, you agree to be bound by these Terms and Conditions. Peter Pan Bus Lines reserves the right to update these terms and conditions at any time, and continued use of their services implies acceptance of these changes. For the most up-to-date information, please refer to the official Peter Pan Bus Lines website.
